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General Regulations Policy

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I. POLICY OF PAYMENT

– Direct cash payment.

– Payment upon receipt of goods

– Payment by bank transfer

We will email you details about your account number

Note: The content of the transfer clearly states the full name or company and to which order it is transferred. After the transfer, we will contact you to confirm and proceed with the delivery. If after the agreed time we do not deliver or do not respond, you can file a complaint directly with the company and claim compensation if it is proven that the delay affects your business. guest.
For customers wishing to buy in bulk for business or wholesale, please contact us directly for a reasonable price policy. And the payment will be made according to the contract.

We are committed to transparent, legal business, selling quality products, with clear origins.

II. SHIPPING POLICY

Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about payment and delivery. Delivery time is usually within 3-5 days from the date of closing the order or as agreed with the customer when placing the order. However, there are also cases where the delivery takes longer but only happens in the following force majeure situations:

The company’s staff will not be able to contact customers by phone, so they can’t deliver the goods.
The shipping address you provided is incorrect or difficult to find.
The company’s sudden increase in orders made the processing of orders slow.
The partner supplies the company with materials later than expected, causing the delivery to be delayed or the shipping partner to deliver the goods to the company only to deliver and distribute to agents or customers with large, long-term needs. Therefore, the company will mostly support shipping costs as a way of taking care of its agent. For retail customers, if there is a large demand for use, please contact directly to negotiate the contract as well as the shipping fee.
III. RETURN/REFUND POLICY

In the following cases, please contact us immediately to get the goods returned as soon as possible:

Product is defective, damaged or due to shipping.

Sent wrong product.

Error due to mistake of consultant

IV. WARRANTY POLICY

Defective goods due to shipping, feedback immediately upon receipt: exchange, free shipping

Goods with manufacturing technical errors, wrong items, quantity, feedback immediately upon receipt: renewal, addition, free shipping

Item has been opened and used: does not support exchange.

Customers who have skin irritation with the product: refund and get the product back.

V. PURCHASE GUIDELINES

You can choose one of two ways:

The first way: Calling the hotline number of the company’s staff will advise and support customers with all information about products and services..

The second way: Order through the website:
Step 1: Click on the “buy” button to add the product to the cart after choosing the product you want to buy
Step 2: After choosing the product to order, fill in the information as required by us: size, color, quantity ….
Step 3: Click the “Send” button
Your order has been completed and sent to us. We will process and get back to you to complete the transaction.